DI-PRO.com | Customer Survey

Thank you for taking the time to respond to our customer survey. This process is an important part of our ongoing ISO 9001:2000 procedures and is used to issue preventive and corrective actions to better service our customers. If you have any questions about this survey, please feel free to contact us via telephone at 559-251-0583, via fax at 559-251-0635 or via e-mail at sales@di-pro.com.

Where are you located?
Northwest United States
Southwest United States
Northeast United States
Southeast United States
Canada
Mexico
Other

What DI-PRO products do you currently use?
Spring Brakes
Replacement Parts
Hub Caps
Air Valves
Glad Hands
Other

How would you rate our...

Product Quality ... Excellent Above Average Average Below Average Poor

On-Time Delivery Excellent Above Average Average Below Average Poor

Current Pricing .... Excellent Above Average Average Below Average Poor

Customer Service Excellent Above Average Average Below Average Poor

Technical Service Excellent Above Average Average Below Average Poor

User Friendly
Literature............ Excellent Above Average Average Below Average Poor

How often does your sales representatives contact you?
Weekly Bi-monthly Monthly Quarterly Bi-yearly Yearly Don't know sales rep

How would you rate our sales representative over all?
Excellent Above Average Average Below Average Poor

 

How would you rate the following in matters of importance to your company...

Product Quality ... Very Important Important Fairly Important A little Important Not Important

On-Time Delivery Very Important Important Fairly Important A little Important Not Important

Current Pricing .... Very Important Important Fairly Important A little Important Not Important

Customer Service Very Important Important Fairly Important A little Important Not Important

Technical Service Very Important Important Fairly Important A little Important Not Important

User Friendly
Literature............ Very Important Important Fairly Important A little Important Not Important

Frequent Sales
Rep. Visits.......... Very Important Important Fairly Important A little Important Not Important

Overall Sales
Rep. Support...... Very Important Important Fairly Important A little Important Not Important

 

How would you rate DI-PRO, Inc. over all?
Excellent Above Average Average Below Average Poor

What services would you like to see at DI-PRO?
On-line ordering
Different Packaging
Expanded product offerings within Spring Brakes
Expanded product offerings within Hub Caps
Expanded product offerings within Air Valves
Expanded product categories not yet offered by DI-PRO
Other

Please briefly explain the above service selections

 

Any other comments

Your Company Name (optional):

Thank you again for taking the time to assist us with our customer survey. If you have any questions, or if we can be of further assistance, please feel free to contact us via telephone at 800-286-3643, via fax at 559-251-0635, or via e-mail at sales@di-pro.com.